Client Services Coordinator (Bangladesh Office)

A detail-oriented Client Services Coordinator role supporting the Senior Accountants & Bookkeeper in managing portfolio of UK clients.

1. Manage day-to-day email communication with UK clients, responding professionally and within SLA timeframes.
2. Collect and track supporting documents from clients for accounts, VAT, Self Assessment, payroll, and other filings.
3. Manage new client registrations (VAT, PAYE, Corporation Tax, Companies House) and liaise with HMRC where needed.
4. Coordinate end-to-end onboarding of new clients, including engagement letters and AML/ID checks.
5. Handle client meetings to resolve queries, concerns, and disputes in a professional, solution-focused manner.
6. Monitor outstanding invoices and manage credit control, including payment reminders and follow-ups.
7. Act as the liaison between the Bangladesh team, UK accountants, and clients to ensure smooth information flow.
8. Schedule and manage internal and client meetings, including agendas, minutes, and follow-up actions.
9. Maintain accurate client records across practice management and internal systems.
10. Carry out any other relevant tasks assigned by management.