Maruf ahmed

Project Manager

Dhanmondi, Dhaka

Education

Experience

Credit report

Background check

About

Results-driven Computer Science graduate with hands-on experience in project coordination, CRM operations, affiliate and partner management, and client communication with U.S.-based accounts. Skilled at monitoring KPIs, resolving operational and vendor discrepancies, and coordinating cross-functional and ISP/IT vendor relationships to keep service delivery on track.

Skills

Project Coordination

Account Management

U.S. Client Communication

Vendor Coordination

Escalation Handling

Onboarding

CRM Strategy & Operations

Lead & Customer Data Management

CRM Integrations

Data Analysis & Reporting

Large Dataset Management

KPI & Performance Monitoring

Process Documentation & Improvement

Workflow Automation

Benchmark & Quality Tracking

Network/Performance Monitoring Dashboards

AI-Powered Workflow Tools

Cross-Functional Collaboration

Work Experience

Project Manager

NextRnS

2025 - Present

Coordinate between U.S.-based clients and internal teams to ensure consistent, on-time delivery of campaigns across multiple accounts. Oversee onboarding, call routing, and lead management workflows across multiple verticals.

CRM Analyst and Project Coordinator

Ignite Tech Solutions

2024 - 2025

Managed affiliate networks and partner accounts, keeping performance aligned with company goals and KPIs. Coordinated with ISPs, IT vendors, and internal technical teams to support CRM/database systems.

Education

University of Asia Pacific

Bachelor of Science in Computer Science

2019 - 2024

Personal Information

Video Resume

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