Advisor 1, Technical Support
Fazilka, Punjab
Attention-to-detail oriented Data Analyst who is a native Punjabi language speaker with an extensive understanding of the geography and culture of India, along with its media landscape and current affairs. Expert in conducting online research and assessing the quality and reliability of the data using online resources such as search engines. Strongly interested in ensuring the accuracy of the data provided.
Dell, Concentrix
2025 - 2025Resolved hardware issues for Dell customers via phone/email, improving satisfaction and reducing turnaround time through pattern recognition and case tracking. Analyzed CSAT/DSAT scores using Excel to identify service gaps and improve customer experience.
RXE
2022 - 2023Raised funds for international non-profits including Plan International, Diabetes Canada, and CAMH by conducting door-to-door campaigns, supporting global health and education initiatives.
Executive Diploma in Data Science & AI
2025 - PresentMSc in Botany
2018 - 2021