IT Technologist
Mississauga, ON
Software Development graduate with hands-on experience supporting enterprise IT systems, troubleshooting Microsoft environments, and maintaining system reliability. Skilled in Active Directory, Microsoft 365, Windows administration, and ticket-based support workflows. Known for strong problem-solving, clear communication, and delivering reliable technical solutions in fast-paced environments.
Seneca Polytechnic
2024 - 2025Provided technical support to staff across 500+ classrooms and labs, administered Active Directory user accounts, managed Microsoft 365 and Azure AD, supported device patching, and maintained hardware inventory records.
Seneca Polytechnic
2024 - 2024Resolved L1/L2 incidents, supported Active Directory and Microsoft 365 provisioning, assisted with device patching, and maintained accurate asset records.
Best Buy
2023 - 2023Activated SIM plans, configured mobile devices, provided customer support, and helped troubleshoot device issues.
Toronto Transit Commission
2023 - 2023Ensured cleanliness and safety of subway stations, maintained high service standards, and demonstrated strong time management.
PCSOFT Solutions
2021 - 2022Provided first-line technical support, troubleshot Windows OS and application issues, assisted with installations, and documented incidents.
Honors Bachelor of Technology in Software Development
2022 - 2025