Client Relationship Manager
Dhaka, Bangladesh
Customer Success and Client Relationship professional with 5+ years of experience across telecommunications, education, legal services, and business operations. Managed 700+ national and international clients, tracked 1,000+ U.S.-based client interactions, and improved client engagement and retention by approximately 20%.
Not open to relocating
Work authorization: Citizen / Permanent Resident
Bayshore Communication
2025 - 2026Managed a portfolio of 700+ national and international clients seeking immigration and travel legal services, maintaining consistent communication and service quality.
Vodafone UK
2023 - 2024Built rapport with 200+ clients across diverse backgrounds, contributing to a 30% improvement in course completion rates.
Bambinos
2022 - 2023Mentored 150+ students from 10+ countries, increasing engagement and satisfaction scores by 25%.
IDP Education
2022 - 2022Initiated 100+ outbound calls weekly, converting 30% into qualified travel leads.
PRAN-RFL Group
2021 - 2021Documented business requirements and process flows, accelerating development-team delivery by 10%.
First Security Islami Bank Ltd.
2021 - 2021Streamlined account-opening procedures using a step-by-step guide, cutting processing time by 20%.
Master's in Marketing Communications in Not specified
2025 - PresentBachelor of Business Administration (BBA) in Marketing
2016 - 2020