Operations Analyst
Detail-oriented and analytical professional with hands-on experience in financial data analysis. Skilled in analyzing transaction data, identifying payment trends, and supporting risk and fraud analysis. Proficient in SQL, Excel, and data visualization tools, with a strong understanding of payment processing, reconciliation, and financial reporting. Seeking to leverage data-driven insights to support efficient and secure payment operations.
MSI Corporation
2022 - 2023Provided excellent customer service by assisting with inquiries, resolving complaints, and ensuring customer satisfaction. Assisted customers and colleagues in making modifications to pending orders using company software, improving customer retention.
TD Bank
2022 - PresentPerformed data cleaning and validation on large financial datasets, improving reporting accuracy and data integrity. Developed interactive dashboards (Power BI/Tableau) to track KPIs such as transaction volume, approval rates, and customer retention. Supported payment operations by analyzing transaction flows, chargebacks, and settlement discrepancies.
Certificate in Business Analytics
2024 - 2024ON, CanadaMaster in Science in Environmental Management
2010 - 2012United Kingdom