Senior Client Coordinator at BeeperMD
Florida, USA
Sales and operations professional with experience in telecom, financial services, and customer-facing environments. Background includes team leadership, client relationship management, performance tracking, process adherence, and escalation handling. Known for balancing revenue objectives with service quality, compliance, and long-term customer relationships.
BeeperMD
2024 - PresentSupported client-facing service coordination, scheduling, and follow-ups. Managed service expectations and ensured accurate documentation. Acted as a point of contact between clients, providers, and internal teams.
CBV Collections Services Ltd.
2023 - 2024Led customer-facing teams handling sensitive client interactions. Supported account recovery through structured communication and negotiation. Monitored KPIs and coached teams to meet performance targets.
MasterCom (TELUS & Koodo Authorized Dealer)
2022 - 2023Managed sales operations across multiple retail locations. Led customer acquisition, retention, and service-aligned upselling efforts. Tracked sales performance and operational KPIs. Recruited, trained, and supervised sales and service staff.
Rogers Communications
2021 - 2022Supported sales and retention through inbound customer interactions. Addressed billing and service concerns to preserve customer relationships. Maintained accurate CRM records and followed service guidelines.
Post Graduate Diploma in Healthcare Administration in Not specified
2021 - 2022Bachelor of Dental Surgery in Dentistry
2015 - 2021