Food Service Supervisor at Ripley’s Aquarium of Canada
Toronto, ON
Human Resources student at York University with over three years of supervisory and customer-facing experience in fast-paced environments. Experienced in onboarding, training, employee documentation, scheduling coordination, conflict resolution, and maintaining confidential records. Strong technical skills gained through a Computer Programming and Analysis diploma from Seneca Polytechnic and advanced proficiency in Microsoft Office 365.
EmpowerHer Diversity Hub
2025 - 2025Collected, organized, and presented data in a comprehensive Community Resource Map using Excel, implementing filters, standardizing titles, and designing user-friendly layouts with branding elements. Assisted with drafting documents and correspondence by refining content for consistency, readability, and stakeholder collaboration, meeting project deadlines. Utilized MS Office Suite 365 for data input/retrieval/updates, ensuring confidentiality and smooth transfer of materials.
Ripley’s Aquarium of Canada
2024 - PresentFacilitated the training for 10+ new employees, ensuring compliance on company policies, procedural policies and workplace standards. Maintained confidential employee records and handled sensitive information with discretion in line with HR and company policies. Assisted with workforce scheduling, shift coverage and attendance tracking. Supported employee relations by addressing workplace concerns and assisting with conflict resolution. Provided HR administrative support attendance records, and employee documentation through MS Office Suite 365.
The Briton House Retirement Home
2020 - 2021Consistently cleaned and disinfected 20 residential units during the peak of COVID-19 pandemic. Received 5+ positive resident/family acknowledgments for thorough cleaning and compassionate care during pandemic. Strictly adhered to all COVID-19 safety protocols, PPE requirements, and chemical handling procedures (WHMIS) in a high-risk residential environment.
Certificate in Human Resources Management
2026 - PresentAdvanced Diploma in Computer Programming and Analysis
2021 - 2024