Table Games Dealer
Toronto, ON
Results-driven Business Management Graduate (Honours BCom, 3.7/4.0 GPA) with practical experience leading cross-functional teams, optimizing operational workflows, and managing project lifecycles. Proven capability in coordinating digital initiatives, analyzing business performance metrics, and managing high-stakes environments that demand rapid problem-solving, active listening, and precision execution.
Passage to Prosperity
2025 - 2025Guided a 6-member cross-functional team to execute a comprehensive operational assessment, identifying process hurdles and establishing timeline milestones. Designed and presented data-driven digital process workflows.
Great Canadian Casino
2023 - PresentManage fast-moving live operations under strict corporate and regulatory compliance, executing complex transactional metrics with 99.9% accuracy under continuous volume pressure. Deliver exceptional customer service to a diverse clientele, applying active listening and crisis de-escalation frameworks.
CNE Casino
2023 - 2023Promoted to a dual supervisory capacity to oversee real-time floor metrics, schedule adherence, and staff distribution across multiple lines during peak customer surges. Handled complex customer service escalations under tight time constraints.
Family Retail Store & Food Service Operations
2018 - 2022Co-managed logistical inventory tracking, supplier ordering, and asset balancing tasks, establishing a firm mastery of daily operational workflows. Prioritized multiple client requests simultaneously in high-volume settings.
Advanced Diploma in Business Administration in Management
2022 - 2024Honours Bachelor of Commerce in Business Management
2022 - 2026