Paishieldeen Pacis

ROOTS

Hired by the retail apparel company to provide customer service, support store operations, and contribute to daily performance and sales objectives. Increased sales by 20% above target through upselling and product knowledge. Processed 20+ transactions per shift with high accuracy. Improved customer satisfaction through consistent service in a retail environment.

AEDO Properties

Employed by a property management company to assist with office operations through scheduling, documentation, and administrative coordination. Enhanced filling efficiency by 30% through a structured document system. Maintained 90%+ accuracy in tenant records and data entry. Coordinated communications for over 50 tenants, improving response time by 20%.

Bath & Body Works

Hired by a retailer of home fragrances and personal care products to maintain displayed merchandise, suggest products, and enhance customer satisfaction. Assisted customers in a high-volume retail store, improving satisfaction scores by 20%. Maintained store presentation and supported inventory organization.

Australian Defence Force

Employed by the Australian Defence Force to manage logistics and personnel transportation in support of defence operations.

ZIP UP Limited

Directed business operations and strategic initiatives to enhance performance, efficiency, and long-term growth. Managed daily operations of a tailoring business serving 20+ clients, generating significant annual revenue. Improved customer retention by 20% through service coordination. Increased operational efficiency by 20% through bookkeeping and workflow improvements.

Air Niugini Destinations

Joined the airline's loyalty program team to manage member relations, resolve customer inquiries, and promote program engagement.

Air Niugini

Recruited to manage client relationships, identify growth opportunities, and increase revenue through acquisition campaigns.

Air Niugini

Employed to manage sales and operations while also providing passenger and customer service.

Air Niugini

Coordinated tour activities and arrangements and ensured high-quality customer service to clients.

Diploma in Business

LinkedIn Learning

Completed course on key customer experience (CX) principles, customer mapping, feedback analysis, and strategies for increasing customer satisfaction and loyalty.

Xero

Achieved Xero Advisor Certification, demonstrating competency in cloud accounting, bookkeeping, bank reconciliation, invoicing, financial reporting, and management of day-to-day accounting processes.

LinkedIn Learning

Completed the course focused on using Microsoft Teams, OneDrive, SharePoint, and Office applications to support communication, file sharing, and workplace collaboration.

LinkedIn Learning

Completed the course covering foundational use of Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive for productivity and communication.

Intuit

Completed the QuickBooks Level 1 Certified ProAdvisor program with Intuit, learning the fundamentals of bookkeeping, transaction management, bank reconciliation, accounts payable and receivable, and financial reporting through QuickBooks Online.

LinkedIn Learning

Completed the course building foundational skills in working with data to identify patterns, interpret results, and present insights visually. Learned how to choose the right charts, structure data for better understanding and present results for informed decision making.

LinkedIn Learning

Completed this course, which focused on professional email structure, clarity, tone, audience awareness, and effective business communication practices.

LinkedIn Learning

This course provided foundational knowledge in areas ranging from sourcing and production to distribution and delivery. Additional information on key areas such as procurement logistics, inventory management, and supplier and stakeholder coordination. understood the impact of supply chain decisions on customer satisfaction, cost control, and efficiency.

LinkedIn

Earned a certificate from LinkedIn Learning to strengthen core administrative and organizational skills. The course included business communication, calendar and document management, customer service, prioritization, workplace professionalism and effective support for daily office operations.

United Way Centraide North East Ontario

Coordinated volunteer support activities and helped the regional manager with operational and administrative tasks related to the agency's programs.

Air Niugini

Collaborated with the committee on sponsorship and partner engagement for Air Niugini's Family Day event by coordinating contributions, assisting with event logistics, and encouraging employee and corporate community engagement.