Ashleigh Mangarten
Toronto, ON
Emergency communications and crisis support professional with formal training in 911 Emergency Services and Telecommunications and direct experience handling inbound calls from distressed and vulnerable individuals. Combines crisis line response, healthcare telephone interviewing, and dual credentials in Social Services Work and Mental Health and Addictions to deliver calm, compassionate, and protocol-driven support.
Wellington Apartments
2022 - 2024Responded to resident calls and in-person requests, triaged incoming issues, coordinated trades and services, and maintained accurate records in Microsoft Office.
Dialectical Living
2017 - PresentFacilitated structured peer support sessions for individuals managing complex mental health challenges, building trust and rapport.
Toronto Distress Centre
2015 - PresentAnswered inbound crisis calls, provided reassurance, and escalated to emergency services when necessary, documenting all calls accurately.
Institute for Social Research, York University
2014 - 2017Conducted high-volume healthcare telephone interviews, followed standardized scripts, and recorded responses accurately while maintaining confidentiality.
XTabulate Inc
2013 - 2016Remote Data analysis using Microsoft excel and Wincross software. Coding market research data from online marketing sueveys, front end data, organizied data into documented reports, cataloguing responses in the excel table and final data reports for major US marketing companies
Certificate in 911 Emergency Services and Telecommunications
2026 - 2025Diploma with Honours in Social Services Worker
2008 - 2010Diploma in Mental Health and Addictions
2007 - 2009