ITS Service Desk Technologist at Seneca Polytechnic
Toronto, ON, Canada
IT Support Specialist with Honors from Seneca Polytechnic, specializing in Tier 1 technical support and systems administration. Proven ability to provide simplifications and guidance for complex issues and deliver solutions to non-technical users.
Seneca Polytechnic
2025 - 2025Managed a high-volume Tier 1 support queue, servicing students and staff via in-person, phone, and online ticketing systems. Executed hardware, software, and network diagnostics to resolve issues.
Highway21Coffee
2023 - 2023Configured, monitored, and maintained POS hardware and software. Provided staff support on using the POS system and network connectivity.
LG Farm
2023 - 2023Assisted in troubleshooting network connectivity and local security devices. Developed technical documentation, including help and user manuals.
LG Farm
2021 - 2023Provided excellent customer service and handled payment transactions. Managed product inventory and analyzed sales trends to recommend improvement strategies.
Associate's Degree in Computer System Technician
2024 - 2025