Office Leader and Administrator
North Bay
Detail-oriented Office Administrator with 4+ years of experience in Project Administration, office administration, Operations Coordinator, accounts receivable, and financial record management. Strong background in CRM maintenance, scheduling, logistics coordination, and cross-functional communication with clients, suppliers, and internal teams.
Bloch Bauers Gallery of Fine Art
2025 - 2026Coordinated office operations and cross-functional communication between teams, clients and external suppliers to support smooth project execution. Prepared finance-related reports and tracked accounts receivable.
H&R Block
2024 - PresentManaged front-office operations in a high-volume environment, handling 50+ client interactions daily and delivering friendly customer service. Maintained CRM systems (CIS) by updating client profiles, lead management, service history and project notes.
Canadore College
2023 - 2024Delivered front-line customer service, handling inquiries and resolving issues in a fast-paced environment. Managed cash handling and daily reconciliations with high accuracy.
Fedora Solutions (Medical Billing)
2022 - 2023Managed billing, collections, and payment processing for U.S.-based clients using electronic medical billing systems; ensured compliance with HIPAA and internal procedures.
Al-Shifa Hospital
2020 - 2021Delivered efficient administrative support during the Covid phase by scheduling appointments and assisting in processing insurance claims.
Graduate Certificate in Project Management
2024 - 2025Graduate Certificate in Logistics and Supply Chain Management
2023 - 2024Bachelor of Business Administration in Finance
2018 - 2022