Aspiring IT Support Specialist | Tech Enthusiast Open to New Opportunities
Toronto, ON
IT Support and Computer Systems Technician graduate eager to explore various roles within the tech industry. With hands-on experience in technical troubleshooting, ticket-based support, and end-user assistance, I excel at quickly resolving hardware, software, and system issues. Proficient in using tools such as ServiceNow, Windows OS, Microsoft 365, SQL, and remote support platforms, I have a solid foundation in customer service, incident triage, and technical documentation. I am passionate about contributing to a dynamic tech environment by providing efficient, user-focused technical support, and I am open to gaining new skills and experiences.
George Brown College
2023 - 2023As a Lab Technician at George Brown College, I provided Tier-1 technical support, improved technical issue resolution time by 20%, and supported over 100 users each semester. My role involved troubleshooting Windows-based systems, managing ticketing through ServiceNow, and ensuring efficient documentation and SOP creation.
McDonald's
2023 - PresentIn my role as Team Leader at McDonald's, I developed strong problem-solving and communication skills by actively diagnosing and resolving service-related concerns. This experience allowed me to enhance my customer service abilities and teamwork skills, which I effectively apply in technical support environments. I implemented structured workflows to improve service efficiency, directly contributing to a 15% reduction in customer issue resolution time, demonstrating my capability to manage multiple tasks under pressure.
Diploma in Computer Systems Technician
2024 - 2026Databricks Academy
Issued Sep 2025ID: 161909570Show credentialCollision Conf
2023 - PresentTorontoAim to leverage my technical skills and experience to excel in an IT support role, continuously learning and adapting to new technologies.