Customer Service Representative
Toronto ON
Motivated and detail-oriented individual with a keen eye for organization. Proficient in conflict resolution, complaint management, and tailored guest services. Excellent technical and administrative skills, proficient in utilizing Microsoft Office Suite, Excel, Photoshop to achieve organizational goals. Excellent communication skills, fluent in Bengali, Hindi, and English. Reliable, team-player, able to work efficiently in fast-paced environments.
Lifesaver101
2024 - 2025Handled front-desk operations, ensuring a welcoming environment for clients. Assisted customers with CPR training program inquiries, registrations, and scheduling. Processed payments, maintained records, and managed administrative tasks with efficiency. Provided exceptional customer service by addressing inquiries and resolving concerns.
PalCollective
2024 - 2024Responded to clients in crises over the phone to provide immediate support. Provided translation services for mental health workers and clients in crises. Shared relevant resources with clients for accessing ongoing support.
Self-Employed
2020 - PresentDesigned logos, posters, and promotional flyers for small businesses and startups across different industries. Created visual content for marketing campaigns, events, and brand promotions. Managed and supported social media pages, including content creation, basic strategy, and audience engagement.
Coordinates
2019 - 2023Answered phone calls, took messages, handled phone, email, and in-person inquiries. Scheduled, confirmed, and managed appointments and meetings. Utilized MS Office, including Excel, to maintain file management. Ensured a clean and organized office and reception area.
Bachelor’s in Hospitality and Tourism Management
2023 - 2025