Pranav Shrestha

IT Support / PC Builder

Toronto, ON

Education

Experience

Credit report

Background check

About

IT student with hands-on experience providing end-user support across Windows and macOS. Skilled in troubleshooting hardware, software, and access issues, documenting fixes, and supporting users in fast-paced environments. Organized, detail-oriented, and eager to grow through an in-office IT internship focused on service management, onboarding, and asset tracking.

Skills

End-User Support

Windows/macOS

Hardware Setup & Imaging

Device Deployment

Account Access & MFA (basic)

Ticketing & Documentation

Asset Tracking

Microsoft 365

Wi-Fi/VPN Basics

Clear Communication

React

TypeScript

Python

AWS

Git

Work Experience

Quality Inspector

Proverbs Production

2025 - 2026

Performed daily checks; identified and documented issues; escalated as needed. Followed checklists and safety standards; met deadlines independently.

Customer Service Representative

Gravitas Chocolate

2023 - 2024

Delivered friendly service; analyzed issues and resolved concerns quickly. Supported team during peak periods and staff shortages.

IT Support / PC Builder

Freelance

2022 - Present

First-line support for desktops/laptops; resolved OS, driver, and app issues. Installed/configured Windows, apps, and drivers; built and deployed PCs. Documented fixes and system status; explained steps to non-technical users.

Education

Seneca Polytechnic

Diploma in Computer Systems Technician

2022 - 2025

Personal Information

Video Resume

Coming soon