Assistant Manager, Customer Relationship Management at ShareTrip
Dhaka
@arvin
Dynamic and results-driven customer relationship manager with over 10 years of experience in customer service, CRM, and team leadership across leading organizations. Proven expertise in enhancing customer satisfaction, optimizing service processes, and leading teams to achieve KPIs and organizational goals.
Not open to relocating
Work authorization: Citizen / Permanent Resident
ShareTrip
2023 - 2025Manage and coach a team of customer service representatives to meet and exceed performance goals. Develop and implement customer service policies, monitor key metrics, and handle escalated inquiries.
Daraz Bangladesh
2017 - 2022Led a team of agents, developed strategies to reduce response times, conducted UAT for HRIS systems, and managed social media channels.
Grameenphone
2014 - 2017Handled high-volume calls, provided tailored solutions, and acted as Team Captain, mentoring team members.
Bachelor of Business Administration in Marketing
2012 - 2016