Computer Programming Graduate / Delivery Driver at Uber Technologies Inc.
Oshawa ON
Current independent contractor with Uber Technologies Inc. while pursuing entry-level IT, business systems, application support, and analyst opportunities. Developed strong customer service, issue resolution, time management, route planning, and independent problem-solving skills in a fast-paced operational environment. Background includes an 8-month Programmer Analyst co-op at TTC, where I supported internal systems, gathered requirements, created documentation, and improved reporting workflows
Uber Technologies Inc.
2023 - PresentProvided reliable customer service in a fast-paced delivery environment while managing scheduling, navigation, issue resolution, and changing operational conditions. Demonstrated strong communication, time management, adaptability, and independent problem-solving.
Toronto Transit Commission
2022 - 2023Supported TTC internal reporting and workforce systems by troubleshooting user issues, gathering requirements, testing updates, creating documentation, and improving workflows using SQL, VBA, Microsoft Access, and SharePoint. Collaborated with technical and operational teams to improve efficiency, data accuracy, and end-user support.
Great Blue Heron Casino
2018 - 2020Coordinated daily kitchen operations, scheduling, workflow management, staff supervision, and new employee onboarding in a high-pressure environment. Collaborated across teams to maintain efficient operations, service consistency, and strong communication.
Advanced Diploma in Computer Programming & Analysis
2021 - 2024