Md. Sazidur Rahman

Data Researcher & Team Leader

Dokkhin Gazirchat, Baipail, Ashulia, Dhaka

Education

Experience

Credit report

Background check

About

Results-oriented professional with extensive experience in Remote Team Leadership and Customer Support Management. Expertise in data research and project management. Dedicated to delivering high-quality results in international remote environments and night shift roles.

Skills

Strong communication (English & Bangla)

problem-solving

multitasking

Customer Support

Project Management

Social Media Expertise

Inventory Management

WordPress Customization

data analysis

reporting

visualization (Excel, Google Sheets)

query resolution

complaint handling

multichannel support (Phone, E-mail, Web Live Chat)

data entry

CRM Management

Microsoft Excel

Google Sheets

Shopify

WooCommerce

Hubstaff

Microsoft Office

Google Workspace

Lead Generation

SMS Marketing

Domain Flipping

Map Annotation

E-com Customer Lead finding

Work Experience

Data Researcher & Team Leader

Ticketmaster

2023 - Present

Provided customer support and managed client communication. Maintained accurate data entry, reporting, and task tracking. Collaborated with international clients in a fully remote environment.

Customer Support Manager

Knowledge Products

2021 - 2023

Handled customer queries and complaints with professionalism. Managed product listings and online orders. Supervised 68+ company Facebook business pages and processed orders via Facebook, WhatsApp, Imo, and websites.

Office Manager

Viser X

2018 - 2020

Ensured smooth daily functioning of the office and departmental activities. Conducted interviews, hired, and trained new employees. Managed administrative tasks and coordinated with other departments.

Education

Asian University of Bangladesh (AUB)

BA (Hons) in English

2015 - 2019

Personal Information

Video Resume

Coming soon