Customer Retention Advisor at Concentrix
Portugal
Operations and people focused professional with international experience across European and global, multicultural teams, specializing in client operations, service quality, and cross team coordination.
Concentrix
2025 - 2026Handled 40–50 customer interactions daily, contributing to a team retention rate of 60%. Achieved high customer satisfaction and coordinated with multiple departments for a holistic customer experience.
University of Pécs
2024 - 2024Coordinated participant recruitment for neuroscience research, conducted EEG experiments, and processed research datasets using Jamovi.
Moshal Mental Health
2022 - 2022Directed operations for a mental health service supporting 500+ clients, overseeing recruitment and organizational process improvements.
Bachelor of Arts in Psychology
2022 - 2025International Advanced Levels in Not specified
2020 - 2022