Brandon Ramkishun

High-volume CX professional with 10+ years of experience at three of Canada's most recognized retail brands. Proven metrics, platform fluency, and front-line mastery in customer success and retail operations.I recently completed my Bachelor of Applied Science in Health Sciences at the University of the People with A+ standing, and I am now looking to transition my career fully into the healthcare field, where I can apply both my education and over a decade of hands-on professional experience. For the past 10+ years, I have worked in high-volume, front-line roles at leading Canadian retailers based in the GTA, including eight years at Walmart Canada as a Tier-2/3 escalation specialist. In that role, I resolved over 80,000 complex customer interactions while maintaining a 95%+ first-contact resolution rate and full SLA compliance across in-store, phone, email, and social channels. I am hands-on daily with CRM and ticketing platforms such as Salesforce, Zendesk, Freshdesk, and ServiceNow, and I have trained and mentored 15+ associates on service standards and best practices. Having built my career on precision, accountability, and resolving high-stakes situations under pressure, I am confident these skills, paired with my health sciences background, position me well for entry-level roles such as patient services coordinator, health information/administrative support, medical office assistant, community health support, or healthcare customer experience. I am based in Toronto and open to opportunities throughout the GTA, including Mississauga, Brampton, and surrounding areas. I would greatly appreciate the chance to discuss any current openings or to be considered for your talent pipeline as new healthcare roles become available. My resume is attached, and my LinkedIn profile is linked below for further detail on my background. Thank you very much for your time and consideration — I look forward to the possibility of connecting. Sincerely, Brandon Ramkishun Toronto, ON, Canada [6474677027] {brandon.ramkishun12@gmail.com] LinkedIn: linkedin.com/in/brandon-ramkishun-72a79b137