Digital Care Consultant
Toronto, ON
People-driven Human Resources professional bringing 20+ years of experience in customer service, team leadership, recruitment support, onboarding, and HR administration. Adept at leveraging HRIS platforms, CRM tools, and data-driven insights to streamline HR workflows and improve the employee experience.
Rogers Communications
2019 - 2023Managed a high-volume customer portfolio using multi-platform CRM, maintaining documentation accuracy across all interaction records. Supported scheduling and onboarding activities for new team members.
MJR Capital Services
2016 - 2017Managed 700+ client accounts using CRM tools; maintained compliance with regulatory requirements. Consistently recovered 80%+ of monthly targets through relationship-building.
Perfection by Mz.Fab Party Planning
2015 - PresentPlan and execute customized events, managing vendor coordination, budgets, and logistics. Maintain detailed financial records and client correspondence.
Guess? Inc.
2014 - 2016Led a team of 20+ associates, overseeing full-cycle HR functions. Spearheaded development of a VIP customer database, surpassing growth targets by 40%.
Pari Beauty
2012 - 2014Executed full-cycle recruitment and onboarding across multiple locations. Designed employee training programs to enhance sales performance.
Diploma in Business Human Resources
2023 - 2026Certificate in Retail Buying Program with Product Development
2013 - PresentMicrosoft
Issued May 2026