Aum Chag

IT Service Desk Support Specialist at Canadore College

North Bay, Ontario

Education

Experience

Credit report

Background check

About

Versatile and results-driven professional with 5+ years of diverse experience across IT support, digital marketing, full-stack development, and customer relations. Proven track record of delivering exceptional results in fast-paced environments through strong technical skills and excellent communication.

Skills

Full-Stack Web Development

HTML5

CSS3

JavaScript

React.js

.NET/C#

Node.js

SQL Server

NoSQL

IT Support

Microsoft Office Suite

Digital Marketing Strategy

Social Media Management

Content Creation

Email Marketing

Analytics

SEO

Customer Service Excellence

Sales

Relationship Building

Problem Solving

Team Collaboration

Adaptability

Python

Java

Git

Content writing

Copywriting

Graphic designing

Work Experience

IT Service Desk Support Specialist

Canadore College

2025 - Present

Deliver first-level technical support to users, resolving hardware, software, and network issues.

Marketing Research Assistant

Canadore College

2025 - 2025

Conducted market research and prepared reports summarizing findings and recommendations.

Community Connector

Canadore College

2024 - 2025

Provided frontline support to community members, managing multiple interactions with discretion.

Full Stack Developer

The Classy Home

2024 - 2025

Designed and developed a fully functional online furniture shopping website, implementing full-stack development lifecycle and ensuring user experience.

International Student Ambassador

Canadore College

2024 - 2024

Served as a point of contact for prospective students, providing guidance and campus tours.

Footwear & Clothing Sales Associate

Sport Chek

2023 - Present

Provided high-quality customer service and met personal sales goals through effective cross-selling.

Sales Executive (Seasonal)

Best Buy

2023 - 2023

Delivered personalized customer service and exceeded sales targets through consultative selling.

Social Media Manager & Content Writer

Booming Bulls

2021 - 2025

Managed digital marketing operations, created content strategies, and analyzed campaign performance to optimize engagement.

Education

Canadore College

Advanced Diploma in Computer Programmer Analyst

2023 - 2026

ATMC

Diploma in Information Technology & Business Management

2018 - 2019

Volunteer Experience

Technical and Creative Volunteer

NBAFF

2025 - Present

Personal Information

Video Resume

Coming soon