Technical sales specialist
North York, ON
Solu-oriented and problem solver business professional with 2 years of experience creating and executing marketing communication and customer relation strategies. Highly skilled in media issues analysis, public relations, collaboration, and digital marketing applications.
NTT Data - Rogers Account
2024 - 2025Identified customer needs and presented retention and winback offers. Provided first-level technical and service support, escalating complex issues to the appropriate departments. Handled inbound and outbound calls for Rogers wireless and internet services.
Orange Mali
2022 - 2023Answered incoming calls and provided product and service information. Transferred calls and coordinated with appropriate departments. Supported administrative and customer service operations. Collected and reported customer feedback to improve services.
Establishment Madiou Simpara
2020 - 2021Developed email sequence pitch and digital CRM strategies to improve sales with existing customers and obtain new customers. Coordinated communication with a high-level of customer service skills to maximize client satisfaction and ensure order completion.
Diploma in Business Marketing
2023 - 2025Level in Academic English
2022 - 2022Diploma in Ontario Secondary School Diploma
2018 - 2022