Aspiring AML and Compliance Specialist
Toronto, Ontario
Detail-oriented banking and compliance professional with a strong foundation in Anti-Money Laundering (AML), Know Your Customer (KYC), and compliance practices within regulated financial and payments environments. I possess hands-on experience in escalations, client review, procedural remediation, and operations support. I have completed a Graduate Diploma in Financial Services Compliance Administration and am focused on transitioning into a specialized AML role, equipped with skills in documentation review, issue investigation, disclosure compliance, and policy adherence.
Canadian Imperial Bank of Commerce (CIBC)
2023 - PresentSupport frontline agents with product and process-related inquiries, ensuring alignment with internal procedures, service standards, and compliance expectations. Review and investigate escalated client cases to support accurate, compliant, and risk-aware resolution.
Canadian Imperial Bank of Commerce (CIBC)
2022 - 2023Responded to customer inquiries and complaints through live chat, ensuring accurate support and adherence to internal protocols. Guided clients on digital banking tools, improving accessibility and promoting efficient account servicing.
Liquid Businesses
2020 - 2022Led payment operations and daily business processes, ensuring accuracy and efficiency. Managed a team of 13 staff, improving service quality and reducing processing errors.
Graduate Diploma in Financial Services Compliance Administration
2025 - 2026Bachelor's Degree in Linguistics and Communications
2015 - Present