SAGAR KARKI

Jr. IT Support at Zigbee IT Solutions

Dharan, Nepal

Education

Experience

Credit report

Background check

About

IT support professional with 2+ years of hands-on experience providing technical assistance and system administration across Windows, macOS, and Linux environments. Proven track record in helpdesk operations, user account management, and troubleshooting complex technical issues.

Skills

Windows 10/11

Windows Server

macOS

Linux (Ubuntu, Amazon Linux)

Google Workspace

Microsoft Office 365

desktop/laptop troubleshooting

peripheral setup and configuration

network connectivity diagnostics

Active Directory administration

user provisioning

password resets

MFA implementation

security group management

ServiceNow

osTicket

ITIL best practices

knowledge base creation

TCP/IP

DNS

DHCP

VPN configuration

Wi-Fi troubleshooting

VLAN configuration

endpoint security

antivirus management

firewall configuration

data backup procedures

PowerShell

Bash scripting

task automation

package managers (Chocolatey, Homebrew)

Work Experience

Jr. IT Support

Zigbee IT Solutions

2022 - Present

Provide tier 1 and tier 2 technical support to 200+ end users, managing an average of 25-30 support tickets daily with 95% first-contact resolution rate. Administer Active Directory, manage Google Workspace, troubleshoot hardware issues, and document technical solutions.

IT Support - Intern

Codeit

2022 - 2022

Assisted senior administrators with maintaining Linux servers, supported network troubleshooting, configured VPN access, monitored system logs, and created technical documentation.

Education

Seneca College

Cloud Architecture and Administration in Not specified

2026 - 2025

Seneca College

Cloud Administration & Architecture in Computer Science

2025 - 2025

Seneca College

Cyber Security & Threat Management in Computer Science

2024 - 2024

Personal Information

Video Resume

Coming soon