Jawwad Islam

Product & Operations Manager at smartLET

Dhaka, Bangladesh

Education

Experience

Credit report

Background check

About

Business analyst with 2 years of hands-on requirements and delivery experience inside a high-growth tech enabled prop tech startup, managing requirements gathering through to delivery and adoption measurement.

Skills

Business Analysis

Requirements Management

Product Documentation

Cross-Functional Delivery

Stakeholder Management

PRD writing

wireframing (Figma)

functional documentation

user journey mapping

process documentation

SOP design

Agile-informed iteration

multi-project coordination

Jira/Confluence

Zendesk

ticket workflow design

SLA frameworks

Mixpanel

Microsoft Clarity

Google Analytics

Power BI

KoboToolbox

Google Ads

Meta Ads Manager

GitHub (basic)

Canva

AI automation tools

SQL

Career Mobility

Open to relocating

Willing to travel for work

Work authorization: Citizen / Permanent Resident

Work Experience

Product & Operations Manager

smartLET

2024 - 2026

Managed requirements documentation and delivery, composed PRDs and wireframes, coordinated cross-functional projects, and implemented CRM systems.

Adjunct Faculty

Daffodil International University

2023 - 2024

Designed and delivered curriculum and lectures for students preparing for the IELTS exam.

Education

BRAC University

BBA in Finance (Minor: Marketing)

2021 - 2025

Volunteer Experience

Operations Manager

HaateKhori

2021 - 2022Mohakhali

Enablement program of transgenders for Corporate placements.

Personal Information

Video Resume

Coming soon