Senior Program Leader at Toronto Community Housing
Toronto ON
Customer service professional with 8 years of experience in retail, hospitality, and office environments. Skilled in client relations, administrative support, data entry, and communication. Proven ability to multitask and perform under pressure while delivering exceptional customer service.
Toronto Community Housing
2025 - 2025Accountable for actions, resource allocation for tenant projects, and community engagement. Knowledgeable in coaching and conflict resolution.
Toronto Community Housing
2024 - 2024Planned outdoor adventures for children, ensured program safety, and communicated with parents regarding concerns.
Starbucks
2019 - 2019Delivered friendly service while preparing beverages and food items, handled transactions accurately.
Sephora
2017 - 2017Provided outstanding customer service, managed front-desk duties, and processed transactions.
Green Planet Home Services
2014 - 2014Responded to customer inquiries, scheduled appointments, and documented services provided.
Winners and HomeSense
2013 - 2014Assisted customers with product selection, operated POS systems, and maintained store cleanliness.
Old Navy
2012 - 2012Greeted customers, replenished stock, and participated in inventory tasks.
Certificate in Cosmetics Techniques and Management
2026 - 2025Certificate in Communications Services Certificate - 911 Dispatch
2026 - 2022Certificate in Service Excellence
2026 - 2017Certificate in Community Service Worker
2026 - 2015