Customer Success Manager at Coats Digital
Dhaka
@mahbubid
I bring dynamic experience in cross-functional roles which exerts my passion to learn. My expertise extends to Operation Management, Account Management, Business Development, Project Management, and Policy Implementation.
Open to relocating - International
Willing to travel for work
Work authorization: Requires sponsorship
COATS Digital Bangladesh
2024 - PresentResponsible for customer interactions, managing churn rate, identifying cross-sell opportunities, and providing software usage proficiency.
Zaber & Zubair Fabrics Ltd
2017 - 2024Oversaw M&S orders, developed business from $1.3 million to $9.5 million, maintained buyer's KPIs, and represented the organization at international fairs.
Zaber & Zubair Fabrics Ltd
2013 - 2017Led supply chain operations for a $110 million business, saved costs, and represented the organization at international supply forums.
Bureau Veritas Consumer Product Services Bangladesh Ltd
2012 - 2012Developed SOP for inventory and sourcing, saved local purchase costs, and established credit facilities.
Checkpoint Systems Bangladesh Ltd
2011 - 2011Led supply chain operations, developed supplier lists, and prepared inventory plans.
SML Packaging Solutions Bangladesh Ltd
2009 - 2011Managed raw material planning and procurement, established supplier evaluations, and saved sourcing costs.
Paxar Bangladesh Ltd, Avery Dennison
2008 - 2009Handled import permissions and documentation, learned import regulations, and ensured compliance.
CSCM in Not specified
2022 - PresentMBA in Accounting Information Systems
2005 - 2007BBA in Accounting & Information Systems
2000 - 2005